https://community.articulate.com/discussions/review-360/what-is-the-24-hour-rule-for-klm-24×7-helpdesk-30216162-fe35-4486-a580-9de4fa5255bd

https://community.articulate.com/discussions/review-360/what-is-the-24-hour-rule-for-klm-24x7-helpdesk-30216162-fe35-4486-a580-9de4fa5255bd